meet the team: Rosalie – customer service agent

where are you from?

I’m from a little village in Norfolk – basically in the middle of the countryside surrounded by fields and sheep.

what’s your favourite jewellerybox product?

There are so many I could choose but I would have to go for the 9ct gold wishbone & sapphire blue flower stacking ring set – so pretty and delicate!

what does your job at jewellerybox entail?

My For part of the week I work in CS and this involves solving order problems, delivery issues and making sure everyone is happy with their order. The other half of the week I work in cataloguing which involves ensuring product data is correct so the product values, product descriptions and so on are all correct on the website and our internal system!

what’s your favourite thing about working here?

It’s such a relaxed and chill office to work in, which would definitely be the best thing. We also have socials every month which range from cocktail making to playing mini golf!

what’s your all-time favourite thing to eat?

Avocado…I can eat it with quite literally anything!

what’s your favourite way to spend the weekend?

In the summer I love browsing London markets, Brick Lane is definitely my favourite. I also like exploring the quiet spots in London away from the usual rush and stampede of people!

quick-fire round!

Silver or Gold: Gold!
Pizza or Pasta: Pasta
Tea or Coffee: Tea always!
Summer or Winter: Summer


  • Avatar
    Annabelle Mudge

    Hi, Not sure if it was you speaking on the phone to me just now, but one member of your team just refunded me and updated my order, which was entirely my fault, quickly and easily and they were so lovely! I truly appreciate the wonderful team and you’ve made a loyal customer out of me!

    Thank you,

    • Daena Borrowman
      Daena Borrowman

      Hi Annabelle, We’re so glad that we were able to help you over the phone regarding your order. We hope to see you again on jewellerybox soon! x

  • Avatar
    Rebecca Wilson


    I’ve just received my order for two beautiful sets of earrings, both in gift boxes. I only placed the order yesterday and they arrived today. What excellent service you provide. I would recommend Jewellery Box to everyone and will certainly be ordering again in the near future.

    Keep up the good work !



    • Daena Borrowman
      Daena Borrowman

      Hi Rebecca, we’re so pleased to hear that you were happy with the speedy delivery of your earrings – we hope that you like them! Hopefully we’ll see you again on jewellerybox soon x