customer help Category Archives

how to take your fingerprint for fingerprint jewellery

Our range of bespoke fingerprint pieces are as unique and personal as jewellery gets. We can capture the unique shapes and swirls of a loved one’s true fingerprint in jewellery that can be treasured. This guide will take you through how to obtain the best quality and most accurate prints for us to use for your chosen bespoke piece. What you’ll need: Sticky tape A …

how we are doing our bit for the planet…

We’re currently sending out up to 10,000 orders a week to customers in over 100 countries worldwide. It hasn’t always been that way, but sustainability has remained a central concern for us at jewellerybox, as we continue to embrace new technologies and fine-tune our operational efficiency. As an assay assured jeweller, we understand that our customer’s trust in our products extends to their trust in …

what counts as wear and tear?

We believe that our products are not only excellent value but also of the highest quality! We do understand however that there may be the odd occasion when there may be something wrong with the item you have ordered, but unfortunately wear and tear does not mean that you can return the item back to us – so what counts as wear and tear? Generally: …

christmas orders – everything you need to know

We know lots of people do their Christmas shopping last-minute these days, but no one wants to be caught out with presents not arriving for the big day. Here’s all the last Christmas posting date information that you need to know for jewellerybox! UK last orders To avoid disappointment, we recommend you get your Christmas presents from jewellerybox purchased before these dates – this information …